you don't like what we have sent you let us know. We try
and guarantee 100% free from defects in materials and
workmanship. You may return them to us in their original
condition for exchange or full refund owing to defects
in materials or workmanship.
a full product refund or credit or exchange please return
your product to us within 10 days of when you received
them and in original condition. Please include a copy
of the invoice you received with a note indicating what
problem you think is wrong with the product, so we can
improve our products and service.
we cannot refund you the cost of the shipping unless there
is a manufacturing defect or there was a mistake made
in processing your order. Please be advised that exchanges
that are not due to a manufacturing defect or order processing
error will incur replacement and shipping charges. We
do recommend that you return products to us insured otherwise
if something happens in transit and the package doesn't
get delivered we can't give you a refund.
returning any goods, you must contact us and obtain a
Goods Return Number (GRN).
or refund can be given without a GRN, please email first.
cancellations or changes must be made by close of the
same business day you placed your order.
address for returns is:
Bad Boy Biker
PO Box 3111 Loganholme
Brisbane Qld 4129
Important Note to ALL CUSTOMERS
Bad Boy Biker Jewellery business is located in Queensland
Australia but in order to bring you the best quality jewellery
at an affordable price, our silversmiths are located
overseas. This is why we offer FedEx Express shipping
and this may be the only option available for higher priced
time with the post office is approx. 10-32 days and has
no online tracking. FedEx Express is 100% secure and faster.
FedEx Express Insured Mail does cost a little more but
is still reasonably priced with guaranteed delivery to
your door. Delivery time is approximately 3-5 days and
with online tracking 24/7, you can track your shipment
right from our silversmiths to your door. FedEx automatically
includes insurance and so a signature is required upon
delivery. Deliveries cannot be made to a PO Box. Note
that some destinations (eg. Darwin & country areas)
may attract an additional charge above the amount listed
on the website page.
Approximately 10 to 32 days, no online tracking.
Not available for APO/FPO addresses (Army
Post Office/Fleet Post Office).
Registered post is only offered on single or combined
purchases up to $100 USD worldwide.
No refunds offered on items shipped via registered
post as per our refund policy.
Boy is not responsible for lost or delayed items shipped
via registered post.
Please note that a signature is always required upon receipt.
We regret that packages cannot be left “at the front door”
as the risk of theft with unattended parcels is just too